I had scheduled an appointment with Hugo to take measurements for my 8 groomsmen and myself last weekend. He called me early on the morning of the appointment to ask if we could meet with him earlier as his Wife was about to have their first child. I couldn’t get over the fact that he was determined to keep the appointment and make it all work. He and his brother Nate provided top notch customer service and I am happy to say he still made it to the hospital with time to spare.
Biggest example of putting the client first that I could ever think of.
